Frequently Asked Questions

Creating an account is simple! Click the 'Sign Up' button in the top right corner, choose whether you're a client looking for services or a professional offering services, and fill in your basic information. You'll receive a verification email to activate your account.

To post a job, sign up as a client, go to your dashboard, and click on 'Post a Job'. Describe your needs, set your budget, add photos if relevant, and specify your preferred timeline.

You can browse service providers by category on our homepage, use the search function to find specific skills, or post a job and let professionals come to you.

Yes, joining JustInTime is completely free for both clients and service providers. We charge a small service fee (10%) only on successful bookings.

You can pay securely through our platform using M-Pesa, credit/debit cards, or bank transfer. Payments are held in escrow until the job is completed to your satisfaction.

Service providers receive payment within 24-48 hours after you confirm the job is completed satisfactorily.

Clients pay the agreed service amount plus a 10% platform fee. Service providers pay a 10% commission on their earnings.

Yes, we verify the identity and credentials of our service providers through ID verification, skill assessments, and background checks where applicable.

We have a dispute resolution process. If you're not satisfied, contact our support team within 48 hours of service completion.

We use industry-standard encryption to protect your data. Your payment information is never stored on our servers.

We offer a wide range of services including plumbing, electrical work, cleaning, carpentry, painting, gardening, and much more.

Absolutely! Many of our service providers offer recurring bookings for regular services at discounted rates.

For standard services, 24-48 hours is usually sufficient. For specialized services or peak times, book at least a week in advance.

You can reach our support team via the in-app chat, email at support@justintime.co.ke, or call us at +254 790 670 542.

Yes, you can cancel or reschedule up to 24 hours before the scheduled time without penalty.